MindMap

Sectors

Where we work

The seven decisions recur across every sector. Here is the shape they take in the three where we work most.

Banking & Insurance

Brand equity, pricing, customer experience and churn are the sector's most frequent decisions — handled with the rigour a risk committee or a regulator will demand when asking how the number was obtained.

Healthcare

Understanding patients and prescribers, sizing a market before a product or service enters it, concept testing before investment — with the confidentiality that sensitive regulatory and competitive stakes require.

Retail

Price elasticity, concept and packaging testing, in-store customer journeys — the decisions made before the shelf, not after.